What documents are needed to collect a package?
To collect a package, you usually need to present a valid identification document (such as a passport or driver's license) along with the tracking number. If someone else is picking up the package for you, a power of attorney might be required.
How do I track the status and whereabouts of my package?
You can track the current status and location of your package using the tracking number provided by the sender. Simply enter this number on the transport company’s website or in their app to view its progress.
Can I modify the delivery address after shipment?
In some situations, it is possible to update the delivery address after the package has been dispatched. You'll need to contact the transport company as soon as possible to provide the new address details. Whether this change is allowed depends on the delivery stage and company policies.
How long will my package be held at the pickup location?
The length of time a package is stored at the pickup location depends on the transport company’s policy, but it is typically between 7 and 14 days. After this time, the package might be sent back to the sender or moved to a storage facility.
What should I do if my package is damaged upon arrival?
If your package arrives damaged, follow these steps:
1. Take pictures of both the packaging and the contents to document the damage.
2. File a damage report with the transport company representative.
3. Contact customer service to file a claim for compensation.
What if I am unable to personally collect my package?
If you can't pick up your package yourself, you can:
1. Authorize someone else to collect the package on your behalf by issuing them a power of attorney.
2. Check with the transport company about arranging a redelivery at another time or to a different location.
3. Use a parcel locker service, if this option is available.
What should I do if my package is delayed or lost?
If your package is delayed or lost, take the following steps:
1. Track the package using your tracking number.
2. Get in touch with the transport company to find out the cause of the delay or loss.
3. File an official claim with the transport company, including all relevant details and documentation.
4. Wait for the company’s response and proceed with receiving compensation if necessary.